Refund Policy

1. Overview

At BioVeda Agro Ventures Private Limited (“BioVeda”, “we”, “us”, or “our”), we aim to ensure a fair and transparent refund experience across all our services. This Refund Policy describes the conditions under which refunds, returns, and replacements are provided for each service category on our Platform.

By using our Platform, you agree to this Refund Policy. If you have any questions, please contact us at support@biovedaagroventures.com before making a purchase.

2. Agri-Input Marketplace

The Agri-Input Marketplace covers seeds, fertilizers, pesticides, irrigation equipment, tools, and related agricultural products purchased through the BioVeda Platform.

2.1 Return Window

You may raise a return request within 7 calendar days of delivery for products that are:

• Defective or damaged upon delivery (with photographic or video evidence).
• Wrong item delivered (different product, brand, variant, or quantity than ordered).
• Expired at the time of delivery (manufacturing date or expiry date clearly showing the product is past its shelf life).
• Not as described in the product listing (significant material difference from the product description).

2.2 Non-Returnable Products

The following products are not eligible for return or refund:

• Seeds packets that have been opened or where the hermetic seal has been broken, as germination quality cannot be verified once the seal is compromised.
• Liquid pesticides or fertilizers where the original sealed packaging has been broken or partially used.
• Products that show signs of use, tampering, or damage caused by the buyer after delivery.
• Products for which the return window of 7 days has lapsed, except in cases of latent defects discovered during the crop season (handled on a case-by-case basis by our customer support team).
• Custom or bulk orders that were placed with special specifications.

2.3 Return Process

1. Initiate a return request within 7 days of delivery through the BioVeda app or by contacting support@biovedaagroventures.com.
2. Submit clear photographs or a short video of the defective, damaged, or incorrect product, along with the original packaging and invoice.
3. Our customer support team will review your request within 48 business hours.
4. If approved, a reverse pickup will be scheduled, or you may be asked to retain the product depending on its condition and value.
5. Refunds or replacements will be processed after successful verification and receipt of the returned product.

3. Sell Produce / Mandi Services

The Sell Produce feature connects farmers directly with BioVeda collection centres and buyers for the sale of agricultural produce.

3.1 General Policy

Once your produce has been weighed, quality-graded, and payment has been processed to your registered bank account or UPI ID, the transaction is considered final and non-refundable. Agricultural produce is a perishable, time-sensitive commodity and cannot be returned once accepted.

3.2 Dispute Window

If you believe there has been an error in weighing, grading, or payment calculation, you must raise a dispute at the collection centre at the time of the transaction or within 24 hours of the payment credit. Disputes raised after 24 hours will not be entertained, as collection centre records are reconciled daily.

To raise a dispute, contact our support team at support@biovedaagroventures.com or call the toll-free number listed in the app, with your transaction reference number, collection centre name, and the nature of the discrepancy.

3.3 Mandi Rate Information

Mandi rate data displayed on the Platform is for informational purposes only. BioVeda is not liable for any commercial loss arising from reliance on displayed mandi rates. No refunds are provided for price differences between displayed mandi rates and actual transaction prices.

4. BV Quick Store

BV Quick Store provides same-day or next-day delivery of groceries, household products, and daily essentials to rural and semi-urban addresses.

4.1 Eligibility for Refund or Replacement

You are eligible for a replacement or refund if:

• An item was not delivered at all, despite the delivery being marked as completed.
• A wrong item was delivered (different product or quantity than ordered).
• An item was damaged, spoiled, or expired at the time of delivery.
• A perishable item (fresh produce, dairy, bread) was delivered in an unacceptable condition.

4.2 Reporting Timeframe

Issues with BV Quick Store deliveries must be reported on the same day of delivery (before midnight IST). Reports submitted after this deadline will not be accepted, as perishable items cannot be verified after 24 hours.

4.3 Resolution

Upon verification of your report (which may include photographic evidence), BioVeda will either:

• Replacement: Schedule a re-delivery of the correct or replacement item at no additional cost, typically within the next available delivery slot.
• Refund: Credit the amount paid for the affected item(s) to your original payment method or BioVeda wallet within 5–7 business days.

BioVeda reserves the right to determine whether a replacement or a refund is the appropriate remedy based on stock availability and the nature of the complaint.

5. Financial Services

BioVeda facilitates access to credit products (crop loans, Kisan Credit Cards, insurance) through its banking and NBFC partner network. BioVeda acts as a distribution and referral intermediary and is not itself a lender or insurer.

• Processing Fees: Any platform processing, facilitation, or referral fees charged by BioVeda in connection with financial product applications are strictly non-refundable, regardless of whether the underlying loan or insurance application is approved or rejected by the partner institution.
• Partner Institution Fees: Fees charged directly by banks, NBFCs, or insurance companies (such as loan processing charges, stamp duty, or premium) are subject to the refund policies of those respective institutions. BioVeda has no authority to refund charges levied by partner institutions.
• Premium Refunds: Insurance premium refunds, if applicable, are governed by the Insurance Regulatory and Development Authority of India (IRDAI) guidelines and the specific insurance product terms, not by this Refund Policy.

6. Refund Timeline

Approved refunds are processed to the original payment method used at the time of the transaction:

These timelines are from the date of refund initiation by BioVeda, not from the date of your refund request. Actual credit to your account depends on your bank's processing schedule. BioVeda is not responsible for delays caused by banking intermediaries.

7. Cancellations

7.1 Agri-Input Marketplace Orders

Orders may be cancelled without penalty before the order is dispatched by the seller. Once dispatched, cancellation is not possible; you must initiate a return after delivery instead.

7.2 BV Quick Store Orders

BV Quick Store orders may be cancelled within 30 minutes of placing the order. After 30 minutes, the order enters preparation and cannot be cancelled. If cancellation is processed successfully, a full refund will be credited within the applicable timeline above.

8. Fraud and Misuse

BioVeda actively monitors for patterns of refund abuse. Users who repeatedly file false or exaggerated claims may have their refund requests declined and their accounts suspended. BioVeda reserves the right to seek recovery of amounts incorrectly refunded due to fraudulent claims, and to report such conduct to appropriate legal authorities.

9. Contact Us

For any refund requests, order disputes, or questions about this Refund Policy, please contact our customer support team:

We aim to acknowledge all refund-related communications within 24 hours and resolve them within 7 business days.